Booking Rules

  • Members may book a court up to 14 days in advance
  • When booking 14 days in advance, the courts can only be booked from 7am.
  • Members should not use a court without making a reservation on the booking system website or with the touch screen "kiosk" which has been installed at the club.
  • Please reserve courts sensibly. If you over-book, the committee may impose a maximum number of bookings, which would be automatically implemented by this court booking system.
  • Day / Off Peak membership subscription not allowed to book peak-time courts, Monday - Friday from 5pm to 8pm.

Member Accounts & Top-up Vouchers

  • Each member has an account within this booking system.
  • Members must have credit in order to book a court.
  • Members can credit ("top-up") their accounts as follows.
    • Online top-up with any credit or debit card. The transaction will be processed by PayPal and your account will be automatically and immediately credited. Please note you do not need to have a personal PayPal account, you can use any credit or debit card (Visa, Mastercard, American Express, etc). In order to keep our transaction fees down, the minimum online top-up is £10. Please note that if you pay with your own PayPal account and your PayPal account is linked to Direct Debit, your transaction and credit on the booking system will be delayed until PayPal processes your Direct Debit.
    • Members can purchase £6 top-up vouchers at the bar, and then submit the voucher code at the touch screen "kiosk" or when logged in to the website. You can buy and submit several vouchers at a time.

Court Booking Fees

  • Peak Times: £1.50 booking fee per 40-minute court (50p automatically refunded when checked-in).
  • Off-Peak: 50p booking fee 40-minute court (50p automatically refunded when checked-in).
  • Peak-times are as follows are Monday - Friday, from 5pm to 8pm (courts starting at 8pm are off-peak).

Check-in & Automatic Booking Fee Refunds

  • Members must use the touch screen at the club to check-in and confirm court usage.
  • The booking fee(s) are partially refunded to the member's account when the member checks-in within 1 hour before court start time and 1 hour after finishing play.
  • The check-in process automatically refunds 50p per booking.
  • The system will assume the court was not used ("no-show") when the member who booked the court has not checked-in, and none of the booking fee(s) will be refunded.
  • In order to check-in, members must know their PIN numbers, which can be changed when logged-in to this website, and retrieved using the Forgotten Password process on this website.

Late-Cancellations & Refunds

  • When unable to use a court, members should cancel the booking as soon as possible so that the court may be used by other members.
  • The booking fee is automatically refunded when the court is cancelled more than 48 hrs prior.
  • When the court is cancelled within 48 hours, the booking fee is only refunded if and when the same court is re-booked.

About this squash & tennis court reservation system

mycourts ® is a Registered Trademark of HBI Consulting Ltd
Copyright © 2005-2019 HBI Consulting Ltd